PRIVACY POLICY
Your privacy is important to us. We respect your privacy and any information we hold about you we will only use in a responsible & safe way. Information collected on this site is confidential and will not be shared in any way with third parties ; it will not be sold, rented disclosed or loaned.
When you place an order with us you must provide us with certain information such as your name, email address, postal and billing address, and the details of the product or products so that we can fulfil your order. If you contact us directly you may also choose to give us additional personal information for your custom order. Sometimes we may ask you for your telephone number, this number may be given to couriers in order to deliver your items. These details allow us to process your delivery efficiently and let you know the progress of your order. We use your information to process your order, send you confirmation and any other information you may need to know concerning your order. Your details will never be shared with a third party and will only be used to complete your order, complete the returns process, settle disputes or provide customer support.
All personal information is used and stored securely. However, we cannot guarantee the security of any data you disclose on-line. You accept the inherent security risks of providing information and dealing on-line over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default.
When you sign up to our Newsletter, we collect personal information such as your name and email address, which we use to keep you informed about our products, special offers, studio, events, and news. We will only contact you at the email address you have provided and we aim to be responsible and moderate with the amount of contact we make. You can unsubscribe at any time by following the 'unsubscribe' link at the bottom of each newsletter.
We gather statistics about email opening using industry standard technologies to help us monitor and improve our newsletters.
We will not pass your information onto any third party.
COOKIES
We use cookies to improve your browser experience. Cookies are small pieces of information that are stored on your computer's hard drive by your web browser which tracks your movements within websites. Accepting cookies enhances your experience by helping you navigate between pages more efficiently and remembering pages you visited and generally enhancing your browser experience. We use cookies to gain insights and measure the effectiveness of our business and advertising. We also use them to make suggestions and recommendations to you and other uses of our site about goods and services which may be of interest to you or them, based on your activity on our website.
You can choose to decline cookies and still use most of the features of our website including purchasing items although declining cookies may affect the functionality of certain elements of our website. Most computers are set up to automatically accept cookies. However, you can reset your browser settings to refuse cookies, or alert you when a cookie is being sent so you can choose whether or not to accept it. You can get more information on how to disable cookies in your browser by clicking the following links or use your internet browser to find out how to disable cookies in your software. Links: safari, firefox, chrome
When you visit our website we may automatically collect and process details of your visits to our Website and the resources that you access including, but not limited to, traffic data, location data, weblog statistics and other communication data. This data is anonymous.
INFORMATION FROM OTHER SOURCES
We use third party providers to provide the necessary equipment required to run the service and may receive information about you from them. Specifically: Facebook, Instagram, Google Analytics, Paypal and MailChimp. This may be combined with other information you provide to us, as described above.
Should you wish to receive details that we hold about you please contact us in writing using the contact details below. We welcome any queries, comments or requests you may have regarding this policy please do not hesitate to contact us at hello@dinahpaperandclay.com
CONTACT DETAILS
If you have any questions or concerns, you can contact us by mail at: Dinah Body, 7 West Park, Bristol, BS8 2LX, UK or via email at hello@dinahpaperandclay.com