DELIVERY
Our products are carefully selected, wrapped and shipped from our studio in Bristol.
We are currently only shipping to Mainland UK, for shipping to other countries please get in touch by email to register your interest.
Delivery to Mainland UK:
£2.50 – Standard Royal Mail 2nd class
£4.50 – Express shipping – Royal Mail 1st Class
See our available offers for free shipping and apply the appropriate voucher code at the checkout. Please note that only one code can be used by the same customer in one transaction.
Any taxes incurred outside the UK are the responsibility of you the customer and not the responsibility of Dinah Paper & Clay or Dinah Body.
RETURNS AND EXCHANGES
The foiled and embossed cards are pressed by hand in our studio so some pieces may vary slightly due to the nature of the hand printing process and the material. We hope that you are happy with your purchase however if you are not satisfied with your product we are happy to give you a full refund or exchange. Please get in touch as soon as possible by email at orders@dinahpaperandclay.com so we can discuss your order and resolve your issue. You must return the goods in their original condition, unused and unmarked and, in their original packaging enabling us to sell the product as new. The goods must be returned within 14 working days of delivery and once checked, we will issue an exchange or refund to you within 30 days of the date we received your cancellation provided the goods are returned in a saleable condition. Postage will be paid by you the customer on all returned good . Please obtain proof of postage as we cannot accept liability for items lost in transit. We will aim to make refunds using the same method you used to pay for your purchases.
No returns are accepted on discounted items or seconds as these are the end of the line or seconds hence the purpose of the sale.
If you need to contact us regarding your order email us at orders@dinahpaperandclay.com as soon as possible, please include your name and order number.